Help/FAQ

 

When can I travel?

The choice is totally yours. You just turn up for any journey, and travel. It is as simple as that. Most services start at around 5am and the last journey ends at around midnight.

Where can I travel from?

Maps showing the location of all stops is included in our routes section.

What do I do at the stop?

As the bus approaches please give a clear signal to the driver. This avoids any confusion that you may be waiting for a different service.

How do I pay for my journey?

For standard single and return tickets, and weekly tickets, you can turn up at your chosen stop, and pay the driver as you board the bus. It helps if you are able to have a selection of coinage with you, as our drivers can very quickly run out of change.

In the event our driver does not have sufficient change when you board, ask for any change owed at the end of your journey. If the driver still does not have enough change, retain your ticket and present it at our Customer Information Centre:
Lancashire United Customer Information Centre, Intack Depot, Whitebirk Road, Blackburn for journeys in the Blackburn area. Change will be available on the same working day.
Queensgate Customer Information Centre, Colne Road, Burnley for journeys in the Burnley and Pendle area. Change will be available the following working day.

For travel cards for a longer duration, you can buy online in the tickets section, or buy in person at a customer information centre a bus station served by our routes or some tourist information centres.

What if I already have a ticket?

You will need to present the ticket to the driver as you board for verification, or cancelling, as appropriate. If you have a permit that entitles you to a discount, it must also be shown to the driver as you board.

What facilites are there for wheelchairs and mobility aids?

Most of our vehicles have been specifically designed to provide full access to wheelchair users. All vehicles displaying the ‘wheelchair accessible’ sign can carry buggies as well.

To assist wheelchair users specifically, each adapted vehicle is fitted with a powered or manual ramp, which will be positioned by the driver when asked.

Boarding the bus

Except for bus stations, all of our bus stops are ‘request’ stops. Face the approaching bus and indicate to the driver that you wish to board by fully extending your arm out from the shoulder. When the bus stops and the doors open please allow alighting passengers to leave before attempting to board.

Access ramp use

If you require the driver to position the access ramp please ask. Depending on the height of the kerb the driver will sometimes ‘kneel’ the bus before deploying the ramp, please leave one metre clear for the ramp to land on the pavement. Whilst the ramp is moving a loud automatic warning horn is activated. Please wait for the ramp to fully deploy and the driver to indicate that it is safe, before attempting to board. Position your mobility aid centrally on the ramp and keep clear of the edges. Handrails are provided to assist you.

Positioning and parking your mobility aid

Once you have obtained your ticket from the driver please proceed to the designated area. Park facing the rear of the vehicle with the back-rest of the mobility aid fully against the back-pad. Apply all brakes. To your left is a vertical handrail with a blue bell push. Please press the bell push, once only, when you wish to alight. When the bus has come to a complete stop, release the parking brake(s) and proceed to the exit door. Be aware of the gap between the bus and the kerb and any height difference. The driver will ‘kneel’ the bus and deploy the ramp if requested.

Types of mobility aid carried

These adapted vehicles are approved and certified to carry one Class 1 wheelchair and occupant in the designated area. Permitted wheelchairs should have a maximum laden weight of 300 kgs including the occupant and overall dimensions should not exceed 1200 mm long by 700 mm wide. Wheelchair users are reminded that carrying additional items such as shopping will increase the weight and could affect the stability of the mobility aid. Powered wheelchairs will also be carried provided that they are within the dimensions stated above. Please be aware of other passengers and keep the aisle clear of obstructions.

Blind or partially sighted

Our driver will assist boarding and help in any other way they can. The driver should be told where the passenger wishes to alight so they may help them to leave the bus safely. Guide dogs are welcome on board and travel free.

How do I travel with a pushchair, pram or buggy?

Transdev are keen to promote easy access for all of our passengers both young and old. Most of our vehicles have a designated area for buggies and similar conveyances close to the front of the bus. Depending on the vehicle type this area is sometimes shared with wheelchair users. Most of our vehicles can accommodate up to two buggies but this depends on the size of the buggy. The Driver may ask that you collapse your buggy if a wheelchair/buggy already occupies the designated area. If you cannot do so you will be requested to wait for the next bus.

Some buggies/prams are too large to fit, and be transported, safely on our vehicles. If you are in doubt or require reassurance please speak to your local Customer Information Centre or just call in. Our friendly Staff will be happy to assist you.

When parking your buggy in the allocated space please ensure that all brakes are applied and that it is in a safe and stable condition. Shopping attached to the handles can cause instability and may endanger your child or other passengers. Please ensure that your buggy, shopping or baggage do not obstruct the aisle as this could cause someone to trip. If you require assistance please speak to the driver, if it is safe to do so they will help.

Can I use electronic equipment?

You are welcome to listen to music and use a laptop during your journey. We do not currently offer wi-fi on our buses. For the comfort of other passengers please keep the use of mobile phones to a minimum whilst travelling, and keep the volume of i-pods and personal stereos personal.

Can I bring food and drink on board?

Hot take-away food, and drink in cans or cartons, may not be consumed on our buses. This is to avoid odours that other passengers may find unpleasant, and to prevent spills on seats. Small items of food and drinks with a secure lid may be brought on board at the driver's discretion. It is illegal to consume alcohol on any bus.

Can my dog travel?

Guide Dogs for The Blind, Hearing Dogs for the Deaf, and dogs registered as Assistance Dogs are carried free of charge at all times. Such dogs are also carried free when under training.

Other well behaved dogs may travel on our buses at the sole discretion of the bus driver , but are not allowed on seats and should be on a lead. There is no charge for dogs.

Other small domestic animals, in enclosed boxes or containers, are also carried free, at the sole discretion of the bus driver.

Will I be comfortable on board?

Our buses have comfortable, modern seating and heating for cold days. Please do not put your feet on the seats, remembering that other customers will need to sit on them. Smoking is not permitted anywhere on our buses.

When travelling on a bus, how safe am I?

For the safety, security, and comfort of all our customers all vehicles are equipped with CCTV cameras, and recording equipment for pictures and sound. On a Twin-Deck vehicle the driver can also view the upper deck from the cab.

What do I do when I want to get off?

When the bus is approaching the stop where you want to get off, ring the bell once; then remain seated until the bus stops. If someone else has already pressed the bell an illuminated sign displays "Stopping", so there is no need to press it again. When leaving the vehicle please ensure that you take all your personal possessions with you, and please take your rubbish with you.

What do I do if I leave something on the bus?

Should you leave anything on a bus, if found, it will be held at the closest local depot for one month.

For Lancashire United, Spot On and the Lancashire Way services, this is our Customer Service Centre at the Intack Depot, Whitebirk Road, Blackburn. Enquiries regarding Lost Property may be made by telephone on 0845 2 72 72 72. Our Customer Service Centre is open between:

Mondays to Fridays - 0900 to 1700
Saturdays, Sundays and Bank Holidays - closed

For Mainline, Starship and the Witch Way services, enquiries should be made to Burnley & Pendle Customer Service Centre by telephone on 0845 60 40 110, or in person at the Queensgate Depot, Colne Road, Burnley. The Customer Service Centre is open between:

Mondays to Fridays - 0800 to 1600
Saturdays - 0930 to 1200
Sundays Closed

 

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